Tkok1's Privacy Policy —
Your Data, Our Responsibility

1 Introduction

Tkok1 is a trusted online gaming platform in Bangladesh. We believe that every user's right to personal data protection is fundamental. That is why tkok1 has made user privacy its highest priority from day one.

This Privacy Policy ("Policy") explains what types of information tkok1 collects, how that information is used, who it may be shared with, and what steps we take to protect your data. This Policy applies to you if you access our site, register an account, or use any of our services.

Tkok1's Privacy Policy is built in line with international data protection standards. You will always be notified first whenever any changes or updates are made.

2 What Data We Collect

Tkok1 only collects information that is necessary to provide its services. Requesting unnecessary data goes against our policy. The details are outlined in two categories below:

• Tkok1 never stores your password — only an encrypted hash is kept.
• Full bank card numbers are never stored on tkok1 servers.
• KYC documents (NID/passport) are stored in secure encrypted storage after verification.

3 How Your Information Is Used

Tkok1 uses your data only for specific, legitimate purposes. We never use your information beyond the scope of what has been authorized.

• Account Management: For registration, login, identity verification, and account security.
• Transaction Processing: To process deposits, withdrawals, and bonus payouts.
• Customer Support: To resolve your issues and answer your questions.
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate support.
• Promotional Communications: To send you offers and updates with your consent (with the option to unsubscribe).
• Security & Fraud Prevention: To monitor and prevent suspicious activity.
• Legal Obligations: To meet regulatory compliance requirements.

4 Data Sharing Policy

Tkok1 does not generally share your data with third parties. However, sharing may occur in the limited circumstances outlined below — and strict confidentiality agreements are upheld in every case.

• Payment Processor: Approved payment gateways including Mobile Banking, Nagad, and Rocket — only the information necessary to complete transactions is collected.
• Technology Partners: Third-party game providers — limited data related to gaming activity.
• Law Enforcement: Valid court orders or legal requirements — limited to specific data only.
• Auditing Body: Reports required by regulatory authorities to maintain our license.

Outside of the reasons stated above, tkok1 will not share your data with any third party under any circumstances. A confidentiality agreement is always signed before sharing data with any partner.

5 Cookies & Tracking

The tkok1 website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help the site remember your preferences and improve your experience.

• Essential Cookies: For login sessions, security verification, and core services — the site cannot function without these.
• Performance Cookies: To analyze which parts of the site are used most — fully anonymized.
• Functionality Cookies: To remember your language preference and favorite games.

Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly.

6 Data Retention & Deletion

How long tkok1 retains your data depends on legal obligations and service requirements. No data is kept beyond what is necessary.

• All profile information is retained for as long as the account remains active.
• After account closure, transaction records may be retained for up to 5 years as required by law.
• If an account is closed after KYC verification, documents are deleted after the designated retention period.
• Opting out of marketing communications will remove you from the marketing list immediately.

7 Your Rights

Tkok1 believes every user should have full control over their own data. We therefore provide you with the following rights:

• Right to Access Your Data: The right to request access to the information tkok1 holds about you.
• Right to Rectification: Right to update any inaccurate or outdated information.
• Right to Erasure: Right to request deletion of your data under specific conditions.
• Right to Restrict Processing: Right to request restricted processing of your data under certain circumstances.
• Right to Data Portability: The ability to export your data in a readable format.
• Right to Object: Right to object to marketing communications or specific types of processing.

To exercise any of your rights, contact the tkok1 support team. We typically respond to requests within 30 days.

8 Children's Privacy

Tkok1 strictly does not collect or process data from anyone under the age of 18. Our platform is intended exclusively for adults.

• Age verification is mandatory at registration.
• Any user found to be under 18 years of age at the time of registration will have their account immediately terminated.
• Any data collected from a minor by mistake will be deleted immediately.
• If parents have concerns, they can reach out to [email protected].

9 Security Measures

Tkok1 uses industry-standard technology and processes to protect your data. Please note, however, that no organization can guarantee absolute security over the internet.

• 256-bit SSL/TLS encryption on all data transmissions.
• Passwords are stored using bcrypt hashing — they can never be read in plain text.
• Option to enable two-factor authentication (2FA).
• 24/7 cybersecurity monitoring team.
• Regular security audits and penetration testing.
• If a suspicious login is detected, the account is locked immediately and the user is notified.

If you suspect unauthorized access to your account, change your password immediately and notify tkok1 support.

10 Policy Updates

Tkok1 may update this Privacy Policy from time to time. Changes may occur due to service updates, legal requirements, or security improvements.

• For significant changes, a notification will be sent to your registered mobile number or email.
• The date of any change will appear at the top of the page under "Last Updated".
• Continued use of tkok1 after any changes will be considered acceptance of the updated policy.
• To view a previous version, please contact our support team.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, do not hesitate to get in touch. tkok1's support team is available 24/7 to assist you.